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Practice Information

Our Facilities

We are a well-established four surgery family practice which has been fully computerised recently. Our ground floor facilities are suitable for disabled patients including those in wheelchairs. All four practices are refurbished to a high standard with installation of digital X Rays and other advanced equipment.

Our Ethos

We are proud to provide high quality advanced ethical service including a full range of General, and Advanced Aesthetic and Restorative Dental treatment. We understand the needs of our patients, and ensure your treatment is done in complete confidence by highly skilled dentists, and that you are involved in decisions about your care.

Treatment Available

We provide a full range of General, and Advanced Aesthetic and Restorative Dental treatment. (except orthodontics and sedation) to both NHS and Independent patients. Our Advanced Aesthetic treatment includes teeth straightening and smile makeover using the ‘Fixed Orthodontics’, ‘Invisalign’, botox, and high quality implants. We also provide advanced restorative treatment to save your teeth where possible.

Booking Appointments:

We strive to see our patients within 2 weeks of the initial contact. Most of our patients are offered an appointment within 5 working days.

If you have any disability that you think we need to know about, please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs

Missed Appointments

Missing appointments wastes time and resources which are needed for other patients.  At our practice, we endeavour to manage our appointments system to avoid delays in appointment times and minimise loss of surgery time through cancellations and failed appointments. If an appointment is broken or cancelled without 48 hours notice, we may be unable to provide you with NHS care in the future. We will of course take any special circumstances into account. Our missed appointments policy is displayed on the notice boards in the waiting areas.

Emergency Appointments

We endeavour to see any patient who may have a dental emergency during our normal opening hours. Should you have a dental emergency outside the normal practice hours please telephone the practice and the answer phone message will give you further information. The London(South) Local Area Team  is responsible for providing out-of-hours emergency cover.

Patient confidentiality

We take patient confidentiality extremely seriously at ConfiDental Clinic and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission or where required by law. We have a strict confidentiality policy. To see a copy of this policy or if you would like further information regarding your rights to view your patient records please contact please ask at reception.

Methods of payment

We provide a range of ways to pay for your dental care and accept payment in cash, or by any major credit/debit card. Dental work requires laboratory work on majority of occasions and the surgery has to pay towards the laboratory fee. Hence, all payments towards your treatment have to be made at the start of the treatment. However, we can agree, in some cases, to accept payment in stages at every appointment or in full at the end of the treatment.  Where dental implants, crowns, veneers, bridges or dentures are to be provided, we may ask for a deposit in advance

NHS patients have to pay a proportion of their treatment fee according to the charge band appropriate to the complexity of the treatment required. Some NHS patients are entitled to either full or partial exemption from charges. If you think you may qualify, please ask.

Independent patients can either pay in full or avail of the practice finance plan at 0% interest for private treatments with the cost of treatment spread out over 6 months or longer, please ask the reception for details if you wish to avail of this. Finance is subject to availability and satisfactory credit checks.

Deposits will be required dependant on treatment being carried out.

Complaints procedure and Feedback

We recognise that regular feedback helps us improve our services and immensely value your feedback. You can provide us with your feedback at each visit by completing the NHS Friends and Family test. We will be grateful if you can also provide feedback in the form of a review on Google or NHS Choices website. We strive to maintain a high standard of care and provide our patients with a pleasurable experience but do realise that on some occasions, this might fall short of your expectations. If you are dissatisfied about any aspect of the care or service you have received at the practice please contact the practice manager in writing (You can also e mail the surgery at via contact us and we will be pleased to offer an appointment to learn from your feedback and work towards resolving your concerns. A copy of our complaints policy can be sought from our reception staff.

Violent or Abusive behaviour

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities

Repairs and replacements

Our dental treatment is provided to a very high standard but occasionally treatment may need to be replaced or repairs may need to be undertaken.  Our practice policy is normally to provide repairs or replacements free of charge if the treatment fails within one year.  Please contact us immediately if you experience difficulty with any treatment that we have provided.

Help us to help you

The basis of good oral health is preventing dental disease by, for example, appropriate oral hygiene measures, reducing the frequency of consumption of sugary foods and regular visits to your dentist. The practice has a policy to offer regular review appointments at 6-12 monthly intervals or earlier based on recommendation by your dentist. These review appointments are sent by post/text/e mail. If you change address or telephone number/e mail, please let us know as soon as possible. This helps keep our records up to date and our recall system more efficient From time to time, we may contact you via e mail or texts to inform you about special events or offers, please inform the reception if you do not wish to be contacted by any particular means.

What People Say…

Jignasha Patel
Jignasha Patel
2023-12-08
Great friendly and helpful team from reception to dental nurses & dentists themselves.
David Arulanandam
David Arulanandam
2023-11-28
I had a very pleasant experience and the staff were extremely kind and willing to help as much as possible. The Dentist explained the condition very well and taken the appropriate measures. I will recommend this surgery to everyone. well done and keep up the good work.
Beverly Newbury
Beverly Newbury
2023-11-28
Great dentist 😬 and they put you in so much ease
Lesley P (Dolly daydream)
Lesley P (Dolly daydream)
2023-11-28
This was my first visit as a new patient at Confidental St Helier & felt quite nervous. I didn’t need to worry though, from booking in at reception & meeting my new dentist was a really good experience. I would highly recommend them.
Dr Simeon
Dr Simeon
2023-11-28
Kind, gentle and friendly receptionists, dentist and hygienist. Was dreading visiting the dentist as I had not been for quite a while. Walked out of my check-up with a spring in my step and amuch brighter, cleaner smile on my face. So grateful I managed to get in.
Z K
Z K
2023-10-31
Most amazing dental practice I have been to! Very kind and friendly staff as well a highly qualified skilled dentist! Wouldn’t go anywhere else for my teeth! Absolutely love love the results, the dentist here won’t stop until you are 110% satisfied! Excellent service specially Dr zena
Donna Munoz
Donna Munoz
2023-10-26
I am so happy that I had my dental treatment here at St Helier. Dr Zena Al-ansari made it possible for me to smile again after more than 30 years. I had Invisalign fitted as well as other procedures during the course of a year and the care and attention I received was outstanding. Zena is such a lovely friendly dentist who puts you at ease and informs you of your procedure every step of the way. Thank you so much for giving me the confidence to smile again😃
Jackie Miller
Jackie Miller
2023-10-20
Would I recommend this practice yes I would. What a great place Dr Catarina Machado and her nurse Jina what lovely people they are. Very nervous about dentist but no need here make you feel relaxed every step is explained clearly and why things are done. Cant tell you how relaxed Catarina made me feel no longer worried about seeing dentist any more. Thank you all so very much. 👏👏👏😊😊😊
Mona
Mona
2023-10-04
Everyone was so helpful and amazing 👏 starting with receptionist Sienna and nurse Anna. Dr Catarina is lovely and my front tooth looks like was never damaged. Hygienist Haddy worked a miracle with my gums, they stopped bleeding after a session with her. I am so greatful♥️💙thank you

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